Voice & Phone Agents

Voice is the hardest and most impressive place to put an AI agent, and it is now within reach without a development team. This course covers how a voice agent actually works, how to script one so it sounds natural rather than robotic, how to handle interruptions and background noise, and how to connect it to a calendar so it can book, move and cancel appointments. You will also cover the awkward parts most guides skip: what the agent should say when it does not know, how to escalate to a person, and what you legally need to disclose.